Refund & Cancellation Policy
General Refund Policy
We do not offer any cash refunds, credits, or partial refunds for any bookings or services once the booking is confirmed. All payments are final and non-refundable.
Cancellation Policy
- No cancellations are allowed after booking confirmation and payment.
- Travel dates cannot be changed after booking confirmation.
- If the customer fails to show up at the time, the booking is considered cancelled without refund.
Service-Specific Policies
Flight Bookings
Flight bookings are subject to the policies of the respective airlines. TeraTrav is not responsible for any cancellation or modification fees imposed by airlines.
Hotel Bookings
All hotel bookings are non-refundable after confirmation. Please verify your stay dates before completing the booking.
Nile Cruises & Boat Trips
Nile cruise bookings are non-refundable. If the operator cancels the trip, a suitable alternative or credit for future use will be provided.
Transportation & Car Services
Transportation and car services are non-refundable after confirmation. Pickup times can be modified with a prior request of at least 48 hours.
Exceptional Cases
Limited exceptions may be considered only in the following cases:
- Trip cancellation by the operator (alternative or credit will be provided).
- Confirmed medical emergencies with official medical report (reviewed case by case).
- Force majeure (natural disasters, government travel bans) - reviewed according to individual policies.
All exceptions are subject to management discretion and do not constitute a legal obligation.
Payment Processing
- All payments are processed in Egyptian Pounds (EGP) unless otherwise specified.
- Bank transaction fees and transfer charges are non-refundable.
- If the bank declines the transaction, the customer bears any administrative fees incurred.
Force Majeure
TeraTrav is not liable for any delay or cancellation resulting from circumstances beyond our control, including but not limited to: natural disasters, wars, political unrest, strikes, equipment failures, or government decisions. In such cases, we will make our best effort to provide suitable alternatives without obligation for monetary refund.
Changes by the Company
TeraTrav reserves the right to make changes to programs and services including (but not limited to): changing flight schedules, changing the travel itinerary, or changing transportation or accommodation, with the provision of equivalent quality alternatives without obligation for refund.
Agreement to Terms
By completing any booking through our website or representatives, you acknowledge that you have read, understood, and agreed to this Refund and Cancellation Policy. If you do not agree to these terms, please do not complete the booking.
Inquiries
For any inquiries regarding our refund policy, please contact us at: info@teratrav.com
Last Updated: March 2026